Please use the form below to get in touch with us.
Please note we will NOT reply to support issues through this form.
For all Support Related Inquiries, please ensure you go through both steps of the support ticket process while logged in to your CoinPayments account:
- Step 1 – Go through the support wizard here: https://www.coinpayments.net/supwiz
- At the end of the wizard you will be provided with a support code that is valid for 1hr and a link to create a support ticket on FreshDesk
- Step 2 – Open a support ticket on Fresh Desk using the support code provided in Step 1.
- We usually answer tickets within 24hrs.